As a customer of one of SCANA's family of businesses, it is your responsibility to make prompt payments on any outstanding balances in order to keep your account(s) current and to avoid credit action which may include disconnection of your service. While the electronic payment services as described below provide additional convenient methods for payment, they DO NOT hinder, replace, or limit your ability to make payments through other payment options such as mailed payments and payments made at business offices or authorized payment locations, nor do they suspend your payment obligations. As you enroll for one of these services, please remember your payment responsibilities.
SCANA Family of Businesses (for electronic payments)
SCANA Energy Regulated Division - 1-866-245-7742
SCANA Energy - 1-800-467-2262
SCE&G - 1-800-251-7234
PSNC Energy 1-877-776-2427
Your Usage of this Website
You may use this Website and the electronic payment alternatives offered herein to view your account online and to make online payments directly from your designated account at your financial institution. AT NO TIME ARE YOU TO USE, OR CONTRIBUTE TO THE USAGE OF, THIS WEBSITE FOR ANY ACTIVITIES THAT ARE EITHER ILLEGAL OR UNETHICAL. SUCH USAGE WILL RESULT IN YOUR IMMEDIATE REMOVAL FROM ACCESS TO THIS WEBSITE AT A MINIMUM.
Authorizing and Paying Your Bill
You may use the features of our website to pay your bills with us directly from your account with your financial institution in the amount due. By making the appropriate selections and clicking on the authorization button, ("Submit Payment" button) you authorize SCE&G, SCANA Energy, SCANA Energy Regulated Division, or PSNC Energy to follow the payment instructions that it receives. Specifically, you authorize SCE&G, SCANA Energy, SCANA Energy Regulated Division, or PSNC Energy to debit your indicated account with your financial institution (bank, savings and loan, thrift) and remit funds to your SCANA account on your behalf so that the funds arrive as close to the Payment Delivery Date selected by you as reasonably possible. SCE&G, SCANA Energy, SCANA Energy Regulated Division, or PSNC Energy shall incur no liability if they are unable to complete any payments because of one of the following:
- Your financial account does not have sufficient funds to complete the payment or the payment would exceed the credit limit of your overdraft account;
- The processing financial institution's processing function is not working properly;
- You have not provided SCE&G, SCANA Energy, SCANA Energy Regulated Division, or PSNC Energy with the correct financial institution information or SCANA account information; or,
- Circumstances beyond SCANA’s control prevent the proper execution of the payment.
There are two options that offer electronic payment capability, both of which are initiated via the Web. These services allow you to authorize and schedule payment from an account with your financial institution (for example, your checking or savings account).
For purposes of this Electronic Payment Authorization and Disclosure Statement, our business days are Monday through Friday. Holidays are not included.
THIS IS A ONE TIME PAYMENT PLAN AND NOT A RECURRING PAYMENT PLAN. This payment option provides you the capability to schedule an online payment on your bill. Each month when your new bill is available for payment, you may use ePay to schedule a payment for this bill. ePay is not an automatic monthly debit service. You must authorize a new transaction each month in which you wish to pay your bill electronically. SCANA will use reasonable efforts to post your authorized amounts on the Payment Delivery Date you have chosen. Payments scheduled after your due date and/or partial payment(s) may not prevent credit action on your account; which may include disconnection of your electric and/or gas services.
Keep in mind, SCANA cannot post authorizations on bank holidays and weekends. As a feature of registering to view your account(s) online, you will receive an email each month when your bill is ready to review. By selecting the 'Email' Billing Preference, your bill notification email will replace your mailed bill. If at any time you wish to resume receiving a paper bill, please indicate your changed billing preference with the options available when you view your bill online.
THIS IS A RECURRING PAYMENT PLAN. This payment option allows you to initiate a recurring draft against your account with your financial institution for the total amount due on your bill. Each month, the draft date for your current bill will be presented on this website and your account will be drafted for the total amount due, no earlier than the presented draft date. You may be required to make a payment prior to eDraft becoming effective, depending on when you enroll for this service and the scheduled arrival of your next bill. HOWEVER, if you elect an alternate form of payment such as a mailed payment or one made at one of our business offices or authorized payment location, that payment may not stop your authorized monthly draft from occurring and the draft will be sent to the account you designated at your financial institution.
As a feature of registering to view your account(s) online, you will receive an email each month when your bill is ready to review. By selecting the 'Email' Billing Preference, your bill notification email will replace your mailed bill. Again, depending on when you enroll for this service and the scheduled arrival of your next bill, it is possible for you to receive your next bill in the mail despite the 'Electronic' billing preference. If at any time you wish to resume receiving a paper bill, please indicate your changed billing preference with the options available when you view your bill online.
Termination of an Electronic Payment Service.
If your account with SCANA lapses to a cash-basis account, then SCANA reserves the right to discontinue any of the electronic payment services being made available to you. Specifically, for SCE&G and PSNC Energy if two transactions and for SCANA Energy if three transactions occur within a twelve month period that are not honored by your financial institution due to your lack of sufficient funds, then any of these electronic payment services will no longer be available to you. This should not affect your ability to view the status of your account.
Further, SCANA reserves the right, at any time, to cancel any of these electronic payment services, make additions or changes to any of these electronic payment services, or to cancel or suspend your usage of any of these payment services. When required by law, we will provide you with a notice of any addition(s) or change(s).
Revocation or Stop Payment Requests.
For the ePay service, you may seek to stop payment or revoke payment of a bill by accessing the "View Pending Payment" link for the applicable account and canceling the previously scheduled payment. As long as a scheduled payment is capable of being viewed as a pending payment, the cancellation of this payment is possible. If you wish to make a stop payment or revocation after the payment has been posted to your account, you must contact your financial institution. SCANA will not treat verbal instructions to SCANA customer service or emails to be a revocation or stop payment request.
For eDraft Customers, you can suspend your draft online or you can contact the applicable SCANA business by telephone to stop or revoke a scheduled draft by making arrangements with a Customer Relations Specialist.
WE WILL NOT IMPOSE A FEE OR OTHER CHARGE ON YOU FOR YOU TO USE ANY OF THE LISTED PAYMENT SERVICES. However, the financial institution from which you have authorized payment, may charge you fees related to the maintenance of that account, including transaction fees or fees for attempting payments without sufficient funds. We will charge you $25.00 for any payment that is returned unpaid by your financial institution. The $25.00 fee is imposed in order for the affiliate company within the SCANA family of businesses to recover processing fees levied by financial institutions when a payment request is presented for payment by the customer's financial institution and cannot be fulfilled due to insufficient funds to complete the payment.
Electronic Signatures and Records.
Your enrollment in ePay and subsequent authorization or cancellation of payments via the 'Submit Payment' and 'Cancel Payment' functionality of the website will be treated as an electronic signature indicating your intent to sign the authorization or revocation and also your intent to agree with the terms of this Electronic Payment Authorization and Disclosure Statement and acknowledging receipt of the included disclosures.
Your enrollment for eDraft and initial authorization to draft your designated financial account for the amount due will be treated as an electronic signature indicating your intent to designate authorization for the first draft payment and subsequent draft payments and also your intent to agree with the terms of this Electronic Payment Authorization and Disclosure Statement and acknowledging receipt of the included disclosures. Your intent to stop or revoke the eDraft payments will be considered authorized when such revocation is requested by the primary account holder, or designated account representative, via a phone call to the applicable SCANA Company or online. Your electronic signature also signifies that you recognize and agree that SCANA may keep all of your electronic payment transaction records in an electronic format.
Electronic records are accessible at this website. In order to use the ePay or eDraft service and to receive electronic records your computer system must meet the minimum hardware and software requirements as listed below. If you wish to receive a paper record of your transaction, then you must contact your affiliate company within the SCANA family of businesses at the telephone number provided above during normal SCANA business hours.
We will not otherwise send you a periodic statement listing transactions that you make using the electronic payment services other than as set forth on your bills. The transactions will appear only on the statement issued by your bank or other financial institution. YOU CAN CHECK YOUR MOST RECENT PAYMENT BY ACCESSING THESE PAYMENT SERVICES AT THIS WEBSITE AND COMPARING YOUR ONLINE ACCOUNT AGAINST THE ACCOUNT STATEMENT YOU RECEIVE FROM YOUR BANK OR OTHER FINANCIAL INSTITUTION. If you have any questions about any electronic payment transaction, call or write us at the telephone number and address indicated below.
Disclosure of Account Information to Third Parties.
It is our general policy to treat your account information and personally identifiable financial information as confidential within the SCANA family of companies. We will disclose this information in the following situations:
- When it is necessary to complete the transaction that you have requested, which may include disclosure to processing or intermediate banks or financial institutions performing such a function;
- In order to verify your account to a third party with a right to receive such information, such as a credit bureau;
- To a consumer reporting agency;
- In order to comply with a governmental agency or court order; or
- when you give us written permission.
We use information security safeguards and techniques to protect our customers’ data. However, all customers should be aware that SCANA is not liable for any unauthorized access to personal information that is beyond SCANA's control such as in the instance of malicious programming attacks (i.e., "Hacking").
Passwords and Security.
You agree not to give or make available your online account access username and password or disclose other means to access your account to any unauthorized persons. You are responsible for all bill payments you authorize using ePay or eDraft. If you permit other persons to use the ePay service with your bill payment password to access your account, you are responsible for any transactions they authorize. IF YOUR PASSWORD IS LOST OR STOLEN, OR IF YOU THINK THERE HAS BEEN UNAUTHORIZED ACCESS TO YOUR ACCOUNT INFORMATION ONLINE, PLEASE NOTIFY US AT ONCE by calling during normal SCANA business hours or writing to us at the telephone numbers and address provided in this Statement. A single user name and password will provide access to multiple accounts associated with a customer record. As an example, you will be able to see both your account for your home and for your vacation house.
You should immediately notify your financial institution if you believe there has been unauthorized access to your account with them. If you think your customer logon/password has been lost or stolen or if you think that there has been unauthorized access to your account(s) online, please contact us for further instructions. Contact your appropriate company within the SCANA family of businesses or write:
Electronic Payment Support
Mail Code 077
Columbia, SC 29218
Further Questions and Error Resolutions.
ALL QUESTIONS ABOUT THESE ELECTRONIC TRANSACTIONS MADE BY YOU IN CONNECTION WITH YOUR BILL PAYMENT MUST BE DIRECTED TO US AND NOT TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. We are responsible for the electronic payment services (ePay and eDraft) and for resolving any errors in transactions involving the electronic payment services.
If you have questions about your electronic payments or if you think your bill from us is wrong, please call or write us using the information provided above as soon as you can. We must hear from you no later than 30 calendar days after we sent the first bill on which the problem or error appeared. Please provide the following information:
- Tell us your name and account number;
- Describe the error or the payment you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and,
- Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and if we determine there was an error, we will correct the error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we may credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Access to This Information
You agree to the terms of the Payment Services, you demonstrate that you can access information that we may provide to you by posting electronic communications to this website.
How to Update Your Records
You agree to promptly update your account information if your electronic mail address or other information changes by either:
- calling us at the telephone numbers provided above;
- by writing us at the Electronic Payment Support address provided above; or
- by updating your account information through this website.
Hardware and Software Requirements
In order to access and retain electronic communications, you must have:
- 128-bit SSL-encrypted-enabled web browser such as Microsoft Internet Explorer 6.0 (or above), Netscape 7.0 (or above), Mozilla 1.0 (or above), or Safari 1.3 (or above);
- a personal computer, operating system and telecommunications connections to the Internet capable of supporting the foregoing; and
- sufficient electronic storage capacity on your hard drive or other data storage facility, or a printer that is capable of printing from your Internet browser and email software.
- Adobe Acrobat Reader Software (Version 5.0 preferred) - a free download via www.adobe.com