Columbia, S.C., Feb. 8, 2005 - South Carolina Electric & Gas Company (SCE&G) is encouraging customers to take advantage of a third-party notification feature the company has available as an added safety net for when customers get a past-due disconnect notice.
The "third party notification" process allows customers to provide the name and address of another individual –a family member, friend or neighbor – who can be notified by mail, along with the customer, when an account becomes delinquent.
SCE&G Director of Customer Service Stacy Shuler said the option of third party notification can be beneficial to many customers. "Among those who value this service are folks with elderly parents who are SCE&G customers, or the parents of college students who are taking on bill-paying responsibilities for the first time," said Shuler. "It's really a safety net for our customers –- another mechanism for making sure they are aware of their situation, especially during extreme weather conditions."
Customers interested in requesting the third party notification service can call SCE&G customer service at (800) 251-7234. Third-party information can only be added with the consent of the account holder (customer), or by someone with proof of Power of Attorney on behalf of the customer.