PSNC Energy Promotes “811” to Increase Public Safety
Media Contact - Raleigh/Durham
Angie Townsend

Media Contact – Gastonia/Asheville
Jodie Roberts-Smith

Gastonia, N.C., May 15, 2008 – Last year PSNC Energy responded to more than 1,400 incidents where the company’s underground natural gas pipeline system had been damaged by a third party. In more than 50 percent of these cases, the unintentional damage could have been prevented if the underground pipe had been located and marked before digging work began.

May is National Safe Digging Month, and PSNC Energy wants to continue raising public awareness of 811 – the national “Call Before You Dig” phone number. By dialing “811” in North Carolina, callers can connect directly to the North Carolina One Call Center to request to have their underground lines located and marked – free of charge – in advance of their excavation project.

“This time of year many of us enjoy working in the yard,” said Bill Rayner, PSNC Energy general manager of operations and construction. “And, whether you’re putting in a new pool or just installing a mailbox, we can’t emphasize enough how important it is to dial 811 before you dig.”

Accidental dig-ins to natural gas pipelines not only have the potential to interrupt service, but can also put the safety of the general public, emergency responders and PSNC Energy crews at risk.

“Providing safe and reliable natural gas service is our highest priority,” said Rayner. “Join us in our commitment to safety, by calling 811 before you dig.”

Visit for more information about pipeline safety, and for more information about the 811 system and the North Carolina One Call Center, visit

PSNC Energy, headquartered in Gastonia, N.C., is franchised to serve a 28-county service area in North Carolina. The utility distributes natural gas to over 458,000 customers in 96 cities and communities, including the Raleigh, Durham, and Chapel Hill areas in the north central part of the state; the Concord, Statesville, Gastonia, and Forest City areas in the Piedmont; and the Asheville, Hendersonville, Brevard, and Sylva areas in the western part of the state. More information about PSNC Energy is available through the company's Web site at